Shipping policy
Polly Products has
negotiated discounts with various freight carriers to get the best possible
shipping rates for our customer. Orders are shipped via the most practical and
economical option available to us unless, at the time of order placement, the
customer provides our Customer Service Associate with specific instructions to
use a carrier that they will pay directly. All of our products are shipped FOB
(Free on Board) from our factory. The
customer will be charged for the freight on the invoice at time of shipment
unless prior arrangements have been made.
Your order may be shipped by commercial truck
carrier, which requires the customer to have equipment (forklift) to offload
from the truck tailgate. Most
residential and some commercial customers may need a liftgate, which gets the pallet from the truck tailgate to ground
level. Commercial truck drivers are only
required to move freight to the tailgate or off of the liftgate. Please discuss additional services you may
require, (such as residential delivery, lift gate, prior notification of
delivery) on the order form or with our representative as there may be
additional charges. Polly Products will
not be liable for and will invoice for any additional services required to
complete delivery, whether requested by the customer in advance or not,
including reconsignment fees for address corrections, re-delivery, limited
access delivery and storage.
Our web site has a
freight estimator for various shipping methods (package ground and truck
freight). This service is an estimation only. We will make every effort to meet
or improve this estimate at the time of shipment, but cannot guarantee this
rate as fuel surcharges are applied weekly by commercial carriers.
Polly Products
utilizes established Shipping Guidelines to provide the most economical
shipping methods while best protecting our products in transit. All shipments will adhere and conform to our
shipping guidelines and we reserve the rights to reject orders that vary from
our guidelines, or charge additional packaging and handling fees necessitated
by variances requested by customers. The
customer is responsible for any additional charges incurred for packaging
materials and labor.
Should there be a
delay of shipment in transit, Polly Products is not liable or responsible and
invoicing terms still apply. Upon notification of a delay, we will be happy to
track your shipment and help resolve any issues.
To request an
expedited shipping service or for information regarding International orders
and options, please contact customerservice@pollyproducts.com or your distributor rep for a freight
quote.
Additional
helpful information . . .
LTL means
‘less than truckload’. All tables, 8’
benches, message centers and receptacles ship on a pallet via LTL freight
carrier. If you are not shipping to a
commercial building with a loading dock, you will most likely require a truck
outfitted with a liftgate to unload your order.
Large orders of 4’ and 6’ benches also ship by this method.
‘Package’ and
‘Ground’ means your product will ship in cartons using a carrier such as Fed Ex
Ground or UPS. You may request
additional services, such as ‘Call prior to delivery’ or ‘Signature required’
for additional fees. These services will
not be utilized on your shipment unless specifically requested.
(New Policy effective January 1, 2023)